Knowledge Management

Managing knowledge in a company is one of the most complex and articulated processes. It is too often underestimated or even ignored. When employees are leaving, a lack of knowledge management leads to inefficiency and reduced effectiveness.

Age of IT has always based any of its initiatives, projects, and processes on the collection and consolidation of newly created knowledge. We have more than 14 years of experience in handling knowledge. We are commited to sharing that experience with our customers by organizing and coordinating their knowledge management processes.

We offer the latest status of the art in terms of tools (wikis and white books) and knowledge handling processes.

In case your company does not have a centralized knowledge management process in place (or you have one but it is not running as you would expect), we provide consultancy services to establish/enhance knowledge management processes. Handling Knowledge is not one of the easiest activities and certainly, it cannot be left uncontrolled, but you are not alone in this journey.

Our offer includes:

• Initial consultancy: to define scope and estimate effort.
• Project management: to establish the most suitable knowledge handling process for your organization. We follow the agile/scrum methodology to achieve the best result in the most effective way.
• Process management: once the knowledge handling process is established we keep the momentum by supporting your employees with any knowledge management topic and by coordinating the newly established process.
• Training: to create engagement and awareness around the knowledge management process, we offer training to all knowledge handling practitioners and future experts. Training sessions will also cover knowledge handling tools such as wikis and white books.
• Technical support: to complete our offer we manage knowledge handling tools (wiki and white books) even from the administrative and technical point of view. This includes installation, configuration, maintenance, and backup.
• Data entry: this activity should normally carry on by the customer, but in some cases, due to capacity constraints, that is not possible. Therefore we offer support by collecting knowledge and entry data in wiki and white books. We provide resources to support these daily activities.

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